If you are trying to cancel a PO and receiving this error, check for pending transactions: : Receiving > Transaction Status Summary .
What do you see in the Workflow Status Monitor?
By following the systematic troubleshooting approach outlined in this guide—first identifying the document status, then applying the appropriate corrective action, and finally escalating to patches or support if needed—you can resolve this error efficiently and get your procurement workflows back on track.
Resolving the APP-PO-14160: Document Action Not Completed Successfully Error in Oracle EBS app-po-14160 document action not completed successfully
Click and look for workflows with a status of Error or Active (stuck).
: In Oracle EBS, if an approver or a buyer has left the company and their user account or employee record has been disabled, any document awaiting their action may become stuck. When another user attempts to act on their behalf, the system may block the action due to a missing or invalid approver record.
If the workflow cannot find the next supervisor, the document will fail. Go to the responsibility. If you are trying to cancel a PO
What (e.g., approving, canceling, reserving funds) triggers the error? Is this happening to a Purchase Order or a Requisition ?
: The most frequent cause is trying to perform an action on a document that is in a state where that action is disallowed (e.g., trying to cancel a purchase order that is already fully received). Stuck Receiving Transactions : Unprocessed or stuck records in the Transaction Status Summary form can prevent closing or canceling actions. Disabled Charge Accounts
When you first see the error, follow these steps. Most can be performed by an end user without admin rights. If the workflow cannot find the next supervisor,
Regularly monitor the WF_ITEMS and WF_ITEM_ATTRIBUTE_VALUES tables for stuck workflows.
You can query the backend tables to see if the document status matches the workflow status. Use this query to inspect the document state:
: If the charge account associated with the PO line is inactive or disabled, the system may block document actions. Known Bugs/Patches
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