If you’re technically inclined, open the decoder casing (voids warranty, so only for out-of-warranty devices). The serial number is often printed on the main circuit board. Look for white ink printing near the processor or power supply area.
Finding this number is quick and straightforward. This guide covers the fastest, hottest methods to locate your StarTimes decoder serial number in seconds. 1. Check the Smart Card or Electronic Number (Most Common)
: If you still have the original box, the serial number is usually printed on a label on the side or bottom.
Finding your StarTimes decoder serial number (S/N) and smartcard number is essential for account linking, subscription renewals, or troubleshooting. You can usually find these numbers on the hardware itself or through the on-screen menu 1. Check the Decoder Hardware Bottom or Back Label:
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What (e.g., E30, E16) is displaying on your screen? Which country are you currently subscribing from?
: Check the warranty card included in the manual; the serial number is often documented there for service purposes. 2. Use the On-Screen Menu (If Sticker is Missing)
Slide the card back into the slot face-up (or following the arrow indicator) to restore your viewing. Method 2: Use Your TV Screen (The Settings Menu)
If you are trying to link your decoder to the StarTimes ON app , you typically only need the of this serial number. Where to Look If you’re technically inclined, open the decoder casing
A: Only Startimes customer care can link your registered phone number to the serial number. Call them.
Your 17-digit serial number will be listed alongside your smart card number. Method 4: Check via On-Screen Display (TV Menu)
If you still have the box the decoder came in, the serial number is typically printed on a label on the side or back of the box.
Startimes has introduced USSD codes in several African markets (Nigeria, Kenya, Uganda, Tanzania, Zambia, etc.). Try dialing: Finding this number is quick and straightforward
Scroll to and select (sometimes abbreviated as CA ). Select Smartcard Info or Slot 1 . The screen will display your unique 11-digit serial number. Method 3: Check the Bottom of the Decoder
The serial number is a unique identifier for your specific StarTimes device. You will need this number for:
Taking a photo of this screen with your smartphone is a great way to save the number for future use without having to navigate the menu again.