If your bank account uses a thumbprint verification instead of a signature, you must visit a bank branch to witness your thumbprint affixation, or ensure it matches the bank's records precisely.
The security deposit for your Keppel Electric account is typically paid separately, often via cheque or credit card, during the account sign-up process. Your recurring monthly electricity bills can then be paid via GIRO once your account is active.
Even after a successful Keppel Electric GIRO form download and submission, issues can arise.
1 Harbourfront Avenue, #05-05Keppel Bay Tower, Singapore 098632 Alternative Setup Methods (eGIRO)
Keep paying your bills via AXS, OnePay, or credit card until you see the phrase or "To be deducted via GIRO on [Date]" printed on your monthly Keppel Electric statement. 5. Troubleshooting Common GIRO Rejection Reasons keppel electric giro form download
Locate the under the payment methods tab and click download. Step-by-Step Instructions to Fill Out the GIRO Form
Only download the form from a URL ending in keppelelectric.com.sg . Never submit a GIRO form you receive via unsolicited email.
If you need help with the GIRO form, have questions about the application process, or want to check on the status of your submitted application, you can reach out to Keppel Electric's customer service team:
: Always check your first few bills after submission to ensure the GIRO deduction is active. Until then, you should continue making manual payments. Changing Accounts If your bank account uses a thumbprint verification
To change your bank account, submit a new GIRO form or eGIRO application using the new account details. Once the new arrangement is active, the old one will be superseded. To terminate GIRO entirely, log into your internet banking portal and cancel the billing arrangement under your "DDA" or "GIRO" management tabs.
: Your full name, NRIC/FIN number, and contact information.
: For certain account types or banks that do not support eGIRO, a physical form may be required.
Alternatively, you can scan a clear copy of the completed and signed form and email it to Keppel Electric's customer service email address: Even after a successful Keppel Electric GIRO form
After you mail your form, the processing time typically takes as it requires verification from your bank. In the meantime, continue to pay your bills manually through the Keppel Electric Customer Portal or mobile app to avoid any late fees.
: Timely deductions ensure you are never penalized for forgotten payments.
Check the bottom or back of the downloaded form for the designated return address. Keppel Electric usually provides a postage-paid business reply framework on the form itself.