: Go to Admin > Technicians and change excess technician accounts to "In-active" status. Go to the Assets tab and delete or archive old assets to bring the total count below your licensed threshold before re-applying the file. 5. Best Practices for License Management Backup Your License File
ManageEngine typically allows only , but you can obtain a separate developer license. To migrate a production license to a staging server:
Click on your in the top right corner of the dashboard. Select License from the dropdown menu. Click the Browse button on the license details page. manageengine servicedesk plus license xml
XML provides three major advantages over a plain text key:
Managing licenses in ManageEngine ServiceDesk Plus is a critical task for administrators to ensure service continuity and compliance. The license file, typically delivered in an XML format, acts as the digital key that unlocks your specific edition, node count, and add-on modules. : Go to Admin > Technicians and change
Choose to enter license information.
Log into the ServiceDesk Plus client web portal using an account with privileges. Best Practices for License Management Backup Your License
: The XML strictly defines the "living space" of the tool—specifically how many managed assets (nodes) can be tracked and how many concurrent or named technicians can access the administrative backend. Temporal Boundaries
This public link is valid for 7 days and shares a thread, including any personal information you added. This link or copies made by others cannot be deleted. If you share with third parties, their policies apply. Can’t copy the link right now. Try again later.
The page will refresh and display your updated technician count, asset count, and expiration date. Ensure these details perfectly match your invoice. How to Locate Your Current License Details
Enables specific features like Live Chat, Advanced Analytics, or Project Management.