Tap the "Support" button in the game settings. Provide your original in-game name and your user ID (found at the bottom of the settings screen) so the support team can manually restore your profile. To help troubleshoot your specific issue, please tell me: What operating system are you using (Android or iOS)?
Are you looking to to a new phone, or are you trying to recover a lost account ?
Files downloaded from unknown websites can contain viruses that steal your personal information.
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: To ensure your latest progress is captured before a backup, perform an action that triggers a server sync, such as moving to a new location on the world map. Grim Soul FAQ for the iOS version or help contacting tech support for an account recovery?
Some modders package a save file directly into a custom APK. Tap the "Support" button in the game settings
: To ensure the latest progress is captured before a manual backup, "force" a save by traveling between zones or dying in your stronghold (to avoid losing items).
Connect your game to Google Play Games (for Android) or Apple Game Center (for iOS). Ensure that the connection says "Connected."
Disclaimer: This information is for educational purposes. Modifying game files can corrupt your game or result in an account ban. Are you looking to to a new phone,
If your game data is missing and cloud saving fails to restore it, do not attempt to patch in downloaded files. Contacting customer support is the only legitimate solution. Open the game and navigate to . Tap the Support button. Choose the Lost Account / Progress category.
: For manual backups on Android, save files are typically stored in the internal storage directory: Android/data/kekagames.grim_soul/files . Users sometimes manually copy this folder to "install" their progress on a new device or as a safety backup.
Move the backed-up fantasy.survival.game.rpg folder back into the Android/data/ directory .