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Connect your PC to the STB using an RS232 cable . Note the COM port assigned in your PC's Device Manager.

Turn off your PC and completely unplug the power cord of the STB. Connect the RS232 cable to the back of the STB.

Turn off your Set-Top Box completely using the rear power switch (or unplug it).

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A blank screen or a "boot loop" on a satellite receiver (Set-Top Box or STB) can be frustrating. This issue often happens after a failed firmware update or a sudden power outage.

A PC with a serial port or a USB-to-Serial adapter and an RS232 serial cable (Null Modem cable) to connect the computer to the STB. Connect your PC to the STB using an RS232 cable

Most modern PCs don't have this port, so you may also need a USB-to-RS232 Adapter .

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Check Device Manager; verify the RS232 cable is a Null-Modem cable. Synchronization failure. Connect the RS232 cable to the back of the STB

If you click "Next" and turn on the box, but the software hangs indefinitely on "Waiting...", review these troubleshooting parameters: Root Cause Resolution Incorrect COM Port number selected.

This means the PC cannot see the receiver. Double-check your COM port selection. Ensure you only power on the STB after clicking "Next" in the software window.