If you are a developer, you aren't "registering" the device in the traditional sense; you are initializing it via code.
What is the of your device (e.g., Hamster Pro 20, Hamster IV)? Are you seeing a specific error code or message ?
Locate the driver matching your specific model (e.g., ).
Gently wipe the glass prism with a soft, lint-free cloth. Dust and oils can cause capture timeouts, which the software sometimes misinterprets as registration or communication errors. Conclusion
Depending on your use case, registration typically involves two layers: secugen device registration
Download the latest driver or the standard SecuGen Driver Installer .
Extract and install the Hamster Pro 20 Driver (Windows 32/64-bit).
Required to validate the device token with the management server.
You need the unique serial number (S/N) of your scanner to register it in the biometric database. If you are a developer, you aren't "registering"
Visit the official SecuGen website or your regional RD service portal.
A "Registered Device" is a fingerprint scanner that ensures live fingerprint capture and encrypted data transmission, preventing the misuse of stored fingerprints. The SecuGen RD Service converts the Hamster Pro 20 into a certified RD, linking the device securely with the SecuGen Management Server and the UIDAI. Key Takeaways Before Registration
If you are using a mobile device for field verification, follow these steps: Open the . Search for and install the official SecuGen RD Service app.
Last updated: October 2025. This guide applies to SecuGen Hamster Pro 10, 15, 20, U20, U20-01, EU3, and FDU05 models. For specific SDK version support, refer to SecuGen’s official documentation. Locate the driver matching your specific model (e
: If your service has expired, follow the same registration steps above to pay for and process a rdserviceonline.in for your specific operating system? Installation Guide .
Extract the downloaded ZIP file and run the installer application ( .exe ).
To successfully register and activate a SecuGen device, follow this general workflow: Driver Installation : Download the appropriate WBF (Windows Biometric Framework) drivers